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Home>Knowledge Base>Email Support>Duplicate email tips for Microsoft Outlook
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Article ID12
Created On5/1/2008
Modified5/1/2008

Duplicate email tips for Microsoft Outlook

There are a couple of situations which may cause Outlook to download duplicate messages:

1. Outlook Downloads Messages from a POP3 Server Twice
http://support.microsoft.com/default.aspx?scid=kb;en-us;292249

2. Mail Retrieval Problems Occur When You Receive POP Mail
http://support.microsoft.com/default.aspx?scid=kb;en-us;317945

3. Password Prompt, Duplicate Messages Appear If Outlook Profile Has Two POP3 Accounts
http://support.microsoft.com/default.aspx?scid=kb;en-us;284404&Product=ol2002

4. POP3 Headers Are Duplicated
http://support.microsoft.com/default.aspx?scid=kb;en-us;289942&Product=ol2002

 

Other tips to prevent duplicate emails:

1. Download and install the latest Microsoft Office Service Pack and Patches.
    This is most easily done by accessing the link to Office Update from, http://windowsupdate.microsoft.com

2. Increase your server timeout settings to 10 minutes:
    Tools|E-mail accounts
    View or change existing e-mail accounts
    Select the account corresponding to your domain account
    Click the Change button.
    E-mail Accounts
    More Settings
    Internet E-mail Settings
    Outgoing Server
    Server Timeouts (Increase from 1 minute to 10 minutes)

3. Empty the Deleted Items folder only when Outlook is not checking e-mail in the background.

4. Configure Outlook so as not to check e-mail more frequently than ten minutes.

5.
Configure Outlook to download complete Item including attachments.
    Tools|Send/Receive settings
    Define Send/Receive groups.
    Click to select the group name, and then click Edit.
    Under Accounts, click to select the POP3 account.
 
    Download complete Item including attachments.